For Warranty Claims of defective or broken product, please consult our Warranty terms.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If you purchased directly from Coolzy’s website, the return process can be dealt with directly with our head office. You can also email us at

To return your product, you should contact us for instructions on a return address.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item without this.