{"id":786,"date":"2019-10-18T04:40:23","date_gmt":"2019-10-18T04:40:23","guid":{"rendered":"http:\/\/closecomfort.wpdev.signi.fi\/?page_id=786"},"modified":"2022-06-02T10:29:53","modified_gmt":"2022-06-02T02:29:53","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/www.coolzy.com\/eu\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\t<div id=\"gap-2003553320\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-2003553320 {\n  padding-top: 15px;\n}\n<\/style>\n\t<\/div>\n\t\n\n  <div id=\"page-header-344054325\" class=\"page-header-wrapper\">\n  <div class=\"page-title light simple-title\">\n\n    \n    <div class=\"page-title-inner container align-center text-center flex-row-col medium-flex-wrap\" >\n              <div class=\"title-wrapper flex-col\">\n          <h1 class=\"entry-title mb-0\">\n            Privacy Policy          <\/h1>\n        <\/div>\n                    <div class=\"title-content flex-col\">\n        <ul class=\"nav sm-touch-scroll nav-line nav-uppercase text-center nav-center\"><li class=\"nav-single-page hidden\"><\/li><\/ul>      <\/div>\n    <\/div>\n\n       <\/div>\n    <\/div>\n  \n\n\t<div id=\"gap-1858856386\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1858856386 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"row\"  id=\"row-1161908908\">\n\n\t<div id=\"col-1298839543\" class=\"col medium-8 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<div class=\"container section-title-container\" ><h1 class=\"section-title section-title-normal\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" >Privacy Policy<\/span><b aria-hidden=\"true\"><\/b><\/h1><\/div>\n<p>At Coolzy, we respect the privacy of your information. We respect that you trust us with some of your information which we only retain information necessary to provide you with good customer service for your Coolzy air conditioner and related products and to comply with business regulations, accounting and taxation requirements.<\/p>\n<div class=\"container section-title-container\" style=\"margin-top:40px;\"><h1 class=\"section-title section-title-normal\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" >Who we are<\/span><b aria-hidden=\"true\"><\/b><\/h1><\/div>\n<p>In Australia, we operate as Close Comfort Pty Ltd and our normal place of business is Suite 6, 18 Stirling Highway, Nedlands 6009, Western Australia. Outside Australia, our operating companies are Close Comfort International Pte Ltd incorporated in Singapore and Coolzy (Private) Ltd incorporated in Pakistan.<\/p>\n<div class=\"container section-title-container\" style=\"margin-top:40px;\"><h1 class=\"section-title section-title-normal\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" >Our Website<\/span><b aria-hidden=\"true\"><\/b><\/h1><\/div>\n<p>Our website address is: <a href=\"https:\/\/www.coolzy.com\">https:\/\/www.coolzy.com<\/a><\/p>\n<div class=\"container section-title-container\" style=\"margin-top:40px;\"><h1 class=\"section-title section-title-normal\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" >How to Contact us<\/span><b aria-hidden=\"true\"><\/b><\/h1><\/div>\n<p>You can contact us through our web sites at any time. You can contact our head office during normal business hours or by email to <a href=\"mailto:eu.cs@coolzy.com\">eu.cs@coolzy.com<\/a>.<\/p>\n<div class=\"container section-title-container\" style=\"margin-top:40px;\"><h1 class=\"section-title section-title-normal\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" >Information you provide<\/span><b aria-hidden=\"true\"><\/b><\/h1><\/div>\n<p>We receive and store information that you enter at our web pages or give us in any other way, for example by telephone or email. We use the information that you provide for such purposes as communicating with you, responding to your requests and, from time to time, improving our products and stores.<\/p>\n<p>We do not retain your credit card or other payment details after completing an order. Online shopping services and payment gateways that we work with need your credit card details or other payment information during order processing. Recordings of telephone conversations are encrypted immediately and only retained for training and quality assurance and are permanently deleted after 12 months.We store financial information for a minimum of seven years in order to comply with business regulations requirements.<\/p>\n<p>The information that we collect is stored with highly secure third party data storage providers such as Box and Amazon Web Services.<\/p>\n<div class=\"container section-title-container\" style=\"margin-top:40px;\"><h1 class=\"section-title section-title-normal\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" >Automatically gathered information<\/span><b aria-hidden=\"true\"><\/b><\/h1><\/div>\n<div>\n<p>We receive and store certain types of information automatically whenever you interact with us.<\/p>\n<\/div>\n<h3>Cookies<\/h3>\n<div>\n<p>Our web sites use cookies,and we obtain certain types of information when your browser accesses sites or advertisements and other content provided to you by us, or on behalf of Coolzy on other websites. Cookies are unique identifiers that we transfer to your device to enable our systems to recognise your device and to provide features such as remembering any items in your Shopping Cart between visits. You can adjust your browser settings to control how cookies are stored on your device. If you disable cookies, you may not be able to order your products online. In that case, you can call us by telephone to place your order with us<\/p>\n<h3>Email<\/h3>\n<div>To help us make e-mails more useful and interesting, we sometimes receive a confirmation when you open e-mails from us if your device supports such capabilities.<\/div>\n<\/div>\n<div><\/div>\n<div><\/div>\n<div class=\"container section-title-container\" style=\"margin-top:40px;\"><h1 class=\"section-title section-title-normal\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" >Do we share information that we store about you?<\/span><b aria-hidden=\"true\"><\/b><\/h1><\/div>\n<p>We only share your information with other companies in order to provide you with the products and services you have requested. For example we provide your name, telephone number and delivery address to our freight providers in order to deliver your purchases to you. We use third party providers such as other online and retail stores and they need your information for us to provide you with our products.<br \/>\nWhen you provide your information to us, you can choose to receive marketing communications from us. If you decline this option, you will not hear from us or any other associated companies again unless you resume contact with us.<br \/>\nIf you have chosen the option to receive marketing communications from us, in some instances we may arrange for another company to send marketing or information emails to you, or to call you by telephone to ask you questions about your experiences with our products.<\/p>\n<div class=\"container section-title-container\" style=\"margin-top:40px;\"><h1 class=\"section-title section-title-normal\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" >Business Developments<\/span><b aria-hidden=\"true\"><\/b><\/h1><\/div>\n<p>It is possible that at a future time, we may sell our business or acquire new businesses. In that case, your information will remain protected according to the privacy policy in force at the time it was collected from you.<\/p>\n<div class=\"container section-title-container\" style=\"margin-top:40px;\"><h1 class=\"section-title section-title-normal\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" >Government Regulations<\/span><b aria-hidden=\"true\"><\/b><\/h1><\/div>\n<p>We will release account and other personal information if we believe release is appropriate to comply with the law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property, or safety of Coolzy, our users, or others. This includes exchanging information with other companies and organisations to guard against fraudulent transactions.<\/p>\n<div class=\"container section-title-container\" style=\"margin-top:40px;\"><h1 class=\"section-title section-title-normal\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" >How secure is my information?<\/span><b aria-hidden=\"true\"><\/b><\/h1><\/div>\n<p>Secure Sockets Layer (SSL) software technology encrypts information you input when transferred from your device to our computer systems. All the information about our customers is held in secure cloud storage accessibly only to company staff with appropriate authorisations. Our employment policies require staff to treat all company and customer information as being confidential and not to be released to anyone else without your consent.<\/p>\n<div class=\"container section-title-container\" style=\"margin-top:40px;\"><h1 class=\"section-title section-title-normal\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" >Can I access my information?<\/span><b aria-hidden=\"true\"><\/b><\/h1><\/div>\n<p>You can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.<\/p>\n<div class=\"container section-title-container\" style=\"margin-top:40px;\"><h1 class=\"section-title section-title-normal\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" >Complaints, Contact Information and Changes<\/span><b aria-hidden=\"true\"><\/b><\/h1><\/div>\n<p>If you have any concern or complaint about privacy, please contact us with a detailed description, and we will try to resolve the issue for you. We will do our best to resolve the issue for you. You also have the right to lodge a formal complaint with data protection supervisory authorities in your country of residence.<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<style>\n#row-1161908908 > .col > .col-inner {\n  padding: 50px 0px 0px 0px;\n}\n<\/style>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":1245,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-786","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v28.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Privacy Policy | Portable Air Conditioner | Coolzy | EU<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.coolzy.com\/eu\/privacy-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Privacy Policy\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.coolzy.com\/eu\/privacy-policy\/\" \/>\n<meta property=\"og:site_name\" content=\"Portable Air Conditioner | Coolzy | EU\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/Coolzy.comAU\" \/>\n<meta property=\"article:modified_time\" content=\"2022-06-02T02:29:53+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.coolzy.com\/eu\/wp-content\/uploads\/sites\/10\/2019\/11\/blog-thumb.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1300\" \/>\n\t<meta property=\"og:image:height\" content=\"800\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.coolzy.com\\\/eu\\\/privacy-policy\\\/\",\"url\":\"https:\\\/\\\/www.coolzy.com\\\/eu\\\/privacy-policy\\\/\",\"name\":\"Privacy Policy | Portable Air Conditioner | Coolzy | EU\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.coolzy.com\\\/eu\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.coolzy.com\\\/eu\\\/privacy-policy\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.coolzy.com\\\/eu\\\/privacy-policy\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.coolzy.com\\\/eu\\\/wp-content\\\/uploads\\\/sites\\\/10\\\/2019\\\/11\\\/blog-thumb.jpg\",\"datePublished\":\"2019-10-18T04:40:23+00:00\",\"dateModified\":\"2022-06-02T02:29:53+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.coolzy.com\\\/eu\\\/privacy-policy\\\/#breadcrumb\"},\"inLanguage\":\"en-AU\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.coolzy.com\\\/eu\\\/privacy-policy\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-AU\",\"@id\":\"https:\\\/\\\/www.coolzy.com\\\/eu\\\/privacy-policy\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.coolzy.com\\\/eu\\\/wp-content\\\/uploads\\\/sites\\\/10\\\/2019\\\/11\\\/blog-thumb.jpg\",\"contentUrl\":\"https:\\\/\\\/www.coolzy.com\\\/eu\\\/wp-content\\\/uploads\\\/sites\\\/10\\\/2019\\\/11\\\/blog-thumb.jpg\",\"width\":1300,\"height\":800},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.coolzy.com\\\/eu\\\/privacy-policy\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.coolzy.com\\\/eu\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Privacy Policy\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.coolzy.com\\\/eu\\\/#website\",\"url\":\"https:\\\/\\\/www.coolzy.com\\\/eu\\\/\",\"name\":\"Portable Air Conditioner | Coolzy | EU\",\"description\":\"Coolzy is the #1 portable air conditioner! 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