Warmzy Warranty

Warmzy and accompanying accessories are warranted against defects in design,
materials and workmanship. The warranty period is 2 years from the date of original purchase, provided the purchaser registers their details at https://www.coolzy.com/eu/support/warranty/

Without purchase registration, the warranty period is one year. This warranty is valid for the European market. Defects in equipment covered by this warranty will be repaired or replaced at Close Comfort’s option at no charge to the purchaser for parts or direct repair labour. The purchaser must return the product(s) to an authorized Warmzy dealer or agent for warranty repairs. Home service is not provided. The purchaser is responsible for all transportation costs and in-transit insurance associated with returning the device to the authorized repair centre. In some cases, the purchaser will be able to make the necessary repair or replacement.

Any part or equipment replaced under this warranty will be warranted in accordance with the following provisions with the terms of this warranty for the remainder of the original warranty period, or 60 days from return, whichever is greater.

THE PROVISIONS OF THIS LIMITED WARRANTY ARE IN LIEU OF ANY OTHER WRITTEN WARRANTY, EXPRESS OR IMPLIED, WRITTEN OR ORAL (INCLUDING WARRANTIES RELATING TO MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE). IN NO EVENT SHALL THE SELLER OR CLOSE COMFORT BE LIABLE FOR ANY SPECIAL, INCIDENTAL CONSEQUENTIAL OR INDIRECT DAMAGES. Nothing in the limited warranty limits or restricts any rights granted by national consumer legislation.

1.Damage, trouble, or unsatisfactory performance of the device caused by faulty or
improper external wiring, improper power supply, voltage fluctuations, power surges,
or electromagnetic interference not originating from the device.
2. Damage or problems caused by the use of an accessory, component or equipment
not supplied by Close Comfort.
3. Damage or trouble caused by storm, fire, flood, vandalism, negligence, accident,
force majeure, earthquake, war, vermin, foreign matter entering the device (e.g. dirt
and moisture) or any other outside organism.
4. Freight charges (including insurance) incurred by the owner in returning the appliance to Close Comfort or an authorized repair centre, dealer or agent.
5. In-home or on-site service and all associated costs.
6. Any consumable item (eg batteries) supplied with the device, unless the item is
found to be defective at the time of purchase.
7. Damage or problems or unsatisfactory performance resulting from operation in an
environment where the comfort of people is not the primary function of the unit.
8. Damage caused by operation in a corrosive atmosphere or excessive humidity.
9. Damage from problems or unsatisfactory performance resulting from operations
under conditions other than those specified in the Close Comfort technical or com-
mercial documentation applicable to the device.
10. Damage, trouble or unsatisfactory performance resulting from misapplication of the unit.
11. Damage or problems caused by repair work carried out by someone who has not
been authorized by Close Comfort to carry out repairs.

Use and care of the device in accordance with the instructions for use provided with the device.

Warranty claim steps

1. Stop using the device and unplug it from any power source.
2. Contact the retailer where the product(s) were purchased.
3. If the product(s) were purchased directly from Close Comfort, report the defect
and provide a detailed description with photos, sound recording or video if possible.
Email these details to [email protected], or use the contact form at https://www.warmzy.com/.
4. Once acknowledgment is received, follow Close Comfort’s instructions on preparing to return and sending unit for warranty evaluation.
5. Provide proof of original purchase, such as a retailer’s sales receipt, or proof of
payment of an original tax invoice.